What is VoIP | Why change to VoIP | Compare Quick to Centrex or PBX | Why change to Quick Connect
What is VoIP?
VoIP is simply a computer language that breaks voice into blocks of data, tags each block with an Internet address and transmits the data block to your interconnected VoIP service provider, Quick Connect USA (Quick) for more computer manipulation. This is a method similar to transmitting an email. With VoIP, you have the additional choice of choosing another transmission mode from the traditional telephone system. This is the first time there is actually a practical competitor to the telephone network and the owners thereof, largely AT&T and Verizion. With the addition of VoIP competition, there is more choice for the customer and choice evolves into control. VoIP can place the customer in control of how and when they communicate. Fifty years ago, you had the choice of a rotary dial black telephone or another rotary dial black telephone that was rented to you on a monthly basis by a single manufacturer. Ten years later, your choice was a touch tone phone, with call waiting, in one of five colours, still manufactured by a single company which you still could not buy. This manufacturer was also your only choice for telephone service. You were in the telephone company’s box. Today, the box is gone and you are free to pick and choose elements to build your own network. More
VoIP currently only works over high speed Internet access lines. There are presently only two commercial quality transmission options: (1) an energized telephone line, which is called DSL or T-1 and (2) a cable from a cable television provider. There are some entrepreneurs who are researching other transmissions options such as using wireless broadband, but there are technical difficulties with line of sight, vegetation and atmospheric conditions, which causes this delivery system to be a trial and error. In the near future, there will be a hand held “cell type” phone, which is designed to work in “wi-fi” or wireless broadband hot spots.
Top of Page
Why should our business change to VoIP service?
Why should you change your business to VoIP service? The answer is simple! With VoIP, you will save time, money, and generate new revenue. Click on the following for brief synopses of the many benefits of VoIP over your present telephone system:
In addition you have access to features that formerly were contained in stand alone software that costs hundreds of thousands dollars. Features such as…
- Auto attendant, or
- Automatic call distribution, or
- Conference calling.
Top of Page
How does Quick compare to traditional Centrex or our PBX facilities?
- Centrex comparison
- PBX comparison
A. Very small business – 1 to 2 telephone lines plus 1 fax line.
Generally, this customer already has their own high speed Internet connection. This is generally a medium size DSL connection used specifically for Internet access. In this case, the business can terminate its telephone lines and switch the lines to be included with the DSL connection at no additional cost. Since DSL is already provided over a regular telephone line, usually that line is dedicated to the customer’s fax machine. In this environment, the customer requires an adaptor on their premise that is inserted between the DSL modem and the customer’s telephone handsets. We use the Sipura 2100 Analogue Telephone Adapter (ATA).
B Small business – 3-6 telephone lines.
The customer may continue to use their existing DSL or cable connection. If they chose this option, then a Linksys 4, 8, or 16 port (lines) router, together with a Cisco 7905 or 7940 IP phones will be required. The additional number of lines will require a larger amount of bandwidth with higher speeds, which is generally only available via a T-1 or a business quality cable connection. However, if the existing bandwidth is adequate for the number of lines, adding another line or phone is just as simple as plugging in another handset and requesting another number from Quick. NO longer will the customer experience expensive upgrades from the traditional telephone equipment manufacturers to add another 8, 12 or 16 lines.
C. Enterprise Business - 7 lines and above.
Our highest quality service results when Quick Connect USA provides one or more T-1 connection(s) to the customer’s premise. When Quick provides the connection, there is a dedicated private pathway between the customer and Quick
Quick’s equipment is highly flexible. It can translate the signals of any traditional telephone system or equipment into VoIP computer language for transmission over the T-1. Another option available from Quick is to provide traditional T-1 TDM (time-division multiplexing) service to the customer premises and into the traditional channel banks for use by the customer with their existing traditional phone system.
Quick Connect USA is also a Cisco Systems Registered Partner and sells Cisco IP phones and router at very favourable pricing. Cisco is the “best of breed” in the VoIP marketplace and is our equipment of choice for quality of voice, functionality, and reliability.
Top of Page
Why should Quick Connect USA be your VoIP service provider?
Why choose Quick Connect USA to be your company’s VoIP service provider? The reason is simple! Quick offers the all around single source package. More.
Always remember that installing a VoIP system to the station or handset on each employee’s desk is far different than installing traditional telephones. VoIP phones inside an office attach or connect to the customer’s Ethernet, not its telephone wires. Therefore, the VoIP phone operates in conjunction with the customer’s data network and all the software and firmware without any interference with the VoIP service. The condition of the customer’s internal wiring is critical, as well as any firewalls or any other equipment connected to the Ethernet. Quick is the first Michigan based company to install T-1 based VoIP service and is posses the experience to do so.
Service after the sale is critical. Quick trains the customer to ensure that each employee understands all of the 55 current features available on their new system. Quick also provides online instructions and help through the Quick Connect USA Web Portal, which each employee can access. The web portal is driven by each employee’s telephone number so that the settings and speed dialling lists are unique to each employee and can follow him/her to any other phone within the customer’s network.
Our feature set allows each employee to save time and become more efficient.
Quick understands customer service and support. We have a “live” customer support team that will always answer customer calls and assist them until comprehension is established. Our high level of quality service is what separates us from the competition.
Top of Page
|