Description
Unique to Quick Connect Service, this feature allows anyone in a group to park a call to a certain extension using the soft keys on the Cisco display phone. This call is then displayed on all other phone displays within the same group. Anyone in the group can then pickup the call by hitting the corresponding soft key labeled with that extension number or simply by dialing the extension number(s) displayed on their phone. This allows anyone in a group to take calls and then park them for the next available operator.

Implementation
A call comes into a service center and an operator picks up that call, greets the caller and then asks them to hold for the next available representative (assuming call answerer is currently on a call or unable to help the caller). The call can then be parked via a soft key and all other representatives in that group get an indicator on their phones that a call is parked and waiting to be attended to. Any representative can then either press the soft key on their phone that matches the parked extension or simply dial that extension to take the call.