VoIP Benefits: Management

Managed Solution

  • 24 x 7 monitoring and management without using internal resources.
  • Proactive capacity management can notify the customer when usage approaches the plan threshold or when access bandwidth is approaching a threshold.
  • Most issues can be seen, repaired and reported before they are even noticed by customers.
  • Eliminates the need for a telecom expert on staff.

 

Moves/Adds/Changes

  • The user can perform moves themselves by simply reconnecting the IP phone elsewhere on the LAN, using an interactive voice response unit or the web.
  • The enterprise administrator can perform moves, adds or changes using the enterprise administrator’s intuitive web portal.
  • The person responsible for making moves/adds/changes does not need to be an IT professional, nor be very technically savvy.
  • Avoid technicians, scheduling, waiting and service charges.

 

Single Vendor Provides and Manages Data and Telecom

  • Single vendor means only one vendor to manage, reducing the complexity of vendor management and eliminating the possibility of “finger-pointing” between vendors.
  • One bill details data and voice costs.
    • Increases efficiency internally for your payables department.
    • Consolidates payment across locations which allows easier cost tracking and allocation.
  • Consolidation of services from multiple vendors to a single vendor improves leverage.
  • Better and easier billing control.

 

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