Cohesive Number Plans

• Number plans allow disparate locations to appear as one cohesive company.
• The 3-person Fresno, CA office and the 15 distributed home office employees look like they are part of the Fort Worth corporate headquarters; customers see one, united company.
• Internally, cohesive number plans simplify dialing: avoid multiple area codes; avoid multiple prefixes.
• Cohesive number plans help all employees feel a part of the central location.
• Reduce number changes and reassignments as staff move between offices since area codes and numbers aren’t tied to physical locations.

Abbreviated Dialing Across Offices

• Simplified extension dialing to reach employees no matter where their office is located.

Mobility

• Enable telecommuters to work from home with the same features and functions as if they were in the office (e.g., intercom, pickup, hunt group, call center etc.).
• Telecommuters participate in the cohesive number plan.
• Road-warriors become more reachable and effective through Find-Me, Remote Office and Web Portal utilization.

Features operate seamlessly across geographically distributed offices

• Voicemail Forwarding and Distribution Groups
• Forward voicemail messages to anyone within the company regardless of location.
• Create distribution groups that include members from any geographic region.
• VALUE:
• Saves the time of creating multiple messages for multiple voicemail systems.
• Ensures that everyone receives the same message (accuracy).
• Hunt Groups and ACD/Queues
• Build hunt groups or call centers that contain members from any office (or even working from home).
• VALUE:
• Reduces the risk of no-coverage due to local weather, traffic etc by distributing staff and/or enabling work-at-home
• Enables longer call center hours through “follow-the-sun” techniques (e.g., distribute staff across time zones).
• Reduces the cost of call centers (especially seasonal call centers) by allowing operators to work from home or any other location where there is available space.
• Retain employees, even if they move.
• Corporate Directory
• Corporate Directory contains current contact information for all employees from all locations.
• VALUE:
• Improves communications.
• Reduces paperwork and administrative expense of compiling and publishing directories for different locations.