Access to a Rich Feature Set via Hosted Service

• Previously, a rich feature set was only available via a PBX and required expensive software upgrades and license fees.

Features are designed to solve real end-user business problems

• Reduce Costs
• Manage long distance and international costs through Call Restrictions and Authorization Codes.
• Enable virtual call centers to reduce real estate and plant costs for seasonal businesses.
• Reduce employee turn-over and training costs by allowing work-at-home.
• Enhance Productivity
• Answer important calls while avoiding nuisance calls through call screening.
• Forward voicemails as emails to anyone or save them to the PC for archiving.
• Use Meet-Me Conferencing to gain consensus quickly.
• Enable work-at-home to improve employee attendance.

Improve Customer Service

• Provide Direct Inward Dial numbers for all employees.
• Enable customers to reach the appropriate people quickly through Hunt Groups, ACD, Automated Attendant.
• Avoid unplanned business disruptions due to telecom outages.

Generate New Revenue

• Make salesmen more reachable through Find-Me/Follow-Me.
• Enable employees to return calls quickly through Message Notification.
• Track expenses using account codes for charge-back to customers or departments.